Spokane Falls Community College Computing Department
Computer & Network Support I
Course outline and Table of contents
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 Weekly discussion topic & assignment

Laboratory Exercises 

Week 1  Basic Computer concepts, operation & maintenance

Much of this should  be just a review.  Complete the exercises called for,
Don't bother with those in which you are already competent.  The first
day of week 2, be prepared to answer questions on any of this material.

Basic computer principles and concepts


Assembly - Components, inspection, teardown & reassembly

Safety  This is an ongoing exercise throughout the quarter




Ch 1,2
Week 2.  Basic computer software principles

 Operating System software

Applications software -- Select, install, checkout and repair 



Ch 3

Week 3. Computer Maintenance & operations

 Maintenance of computer systems


Preventative maintenance





Ch 4

Week 4.BIOS, peripherals & Drivers

I/O addresses & IRQs

Safety discussion
 System components, Maintenance & install
This assignment will be made at the beginning of week 4.
lab Ch 5
Week 5. Basic electronics principles
Electronics & Test Equipment Ans/d Ch 6
Week 6. Principles of telecommunications & networks The OSI model Rpt & 
Ch 7
Week 7  Network communications media Topologies, Cabling and terminations 
The carrying plant  for networks
This will be discussed and assigned in class
lab Ch 8
Week 8 Troubleshooting  Practical lab lab Ch 9
Windows 3
Week 9  Windows 98 & NT Catch up on things covered and not Ch 10
Windows 95
Week 10 Troubleshooting Peripherals & Network peripherals
Practical lab & discussion
lab Ch 11
Week 11Final reports, Final exam

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Computer Support I Deliverables:

In the front of your notebook you will post this page.  As you complete each task you will initial and date its entry on the table above and obtain my concurring initials.


Course Objectives

A practical, hands-on introductory course which prepares the student to operate, install, and maintain computers and networks in an office environment. Students will attend the regular lecture as scheduled and will spend approximately 6 hours of lab work per week. Three hours of lab are scheduled, students are expected to put in an additional three hours outside of regularly scheduled time. Students will work as fast as they choose to cover all the topics specified in the competency modules which can be found within this web. The schedule below is recommended but not required. Through the quarter various special reports, seminars, and other activities requiring the students' attendance will be posted on the bulletin board. .

A+ Test Cram book

Each week on Thursday we will review that week's A+ chapter.  Please be prepared by reading the chapter carefully and attempting to answer the sample questions.  Bring unanswerable questions to class for discussion.  This test prep will be primarily on your own.  I suggest that you get together in groups to quiz and help each other.

Lab activities:

Tuesdays will include a 1 1/2 hor lecture each week covering the topics of the week and the labs. All are expected to attend. The first hour on Thursdays will normally be used for A+ discussions followed by special reports, seminars, etc. All are expected to attend or to make arrangements to attand alternate sessions. The remainder of lab time and a reasonable amount of time outside lab will be used in working on assigned tasks. I will introduce each task and explain how you are to proceed. You will form groups as called for in each task. Each group will post a schedule for each module which includes: the names of the people in the group, times of major milestones, and assigned tasks within the group.


For the most part, students will be expected to become competent in all the subject areas. You will be graded wholly on the basis of your performance. The Final exam will count as 1/4 your grade.  The criteria for success on each subject area are specified in the task write-up for each. The speed with which you learn will be less important than how well you have learned to perform the required tasks.Consistently good performance in the individual tasks will warrant a grade between 2.0 and 3.0 regardless of the speed with which you master the subject. Since ability to cope with difficult situations, abilty to learn new competencies, and reliable work are critical to Computer Support, Consistent, reliable, work with a minimum of errors in each subject area will qualify you for a grade between 3.0 and 4.0. Consistently poor performance or excessive serious errors may result in grades below 2.0. At the end of the quarter we will discuss your performance and your grade. Your personal evaluation of your performance will carry significant weight in the assignment of your grade. If you choose to go on to Computer Support II, you will set your own performance goals for that class in this conference.

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