AOS 270 - Office Computer Support
Instructor: Paul Lecoq - Office 18-129 A
BACKGROUND & DISCUSSION
You are expected to know, from previous AOS classes, how to perform all the office skills and with experience could become an office manager. This class takes you into another realm, another mindset. to follow procedures and formats meticulously one needs explicit training in what is expected. The person responsible for maintaining the computers in the office must deal in a less organized world in which the answers are not necessarily readily available in a practices manual. You will be expected to learn much of what you do by research, without explicit instruction. When new software is delivered you will be expected to learn it yourself from inadequate manuals then teach it to others in the office. You will provide the connection between the indefinite world of techies and the organized office environment.
Much of what you learn in this class will soon become obsolete because every year and a half the hardware and software companies release new versions to which you have to adapt. This will not be a typical well organized AOS class, we will be working and learning by research rather than explicit instruction. Because of rapid obsolescence of the technology you will always be learning by teaching yourself. In this class we will concentrate on how to learn, how to find what you need.
Since this class deals with open ended search and learning the primary criterion for grading will be how well you present the skills you have learned. Laboratory exercises will be as important as classroom perfomrnance. Your reports will be as important as your test scores. As an office computer guru you must deal well with others on the job and must be able to instruct in software and hardware. You will have the opportunity to demonstrate how well you can instruct.
Three absences is too many.
Assignments - Primarily done outside of class
You will select one of the following subjects for your research. You may consult with the instructor if you wish to choose a subject not on the list. You will schedule the research and the date you will be presenting it to the class.
For your project you will prepare an oral presentation of between five and fifteen minutes with Power Point aids. You will also prepare a web page that further explains the subject.
Everyone in the class will evaluate your web page for content, correctness, and appearance.
During the second week of class you are to choose one of the weeks' topics and begin the research and preparation of a ten minute instructional session that fits into the class schedule. Since being a computer guru requires self discipline it is up to you to discuss your subject and schedule it with the instructor. If you wait to bring up the subject until the last week of the quarter you may get a response of "Oh, that's too bad." The ball is definitely in your court on this assignment.
You are expected to go through the glossary and questions at the end of each chapter. As we complete the discussion of each chapter I will ask if there are any questions. At that time you will bring up anything you couldn't define or answer in the end of chapter stuff. It is up to you to ask questions. If you don't ask, my assumption is that you are ready to deal with the subjects on a test. I won't waste time going over things you understand.
I will go over your answers if you choose to hand in the end of chapter exercises but it is not required. You are all adults and as such are expected to exercise the self discipline to manage this yourselves.
Remember: If you don't ask I'll assume you are ready to take a test on the subject.